FAQs
Check out our Frequently Asked Questions below. If you still need help please contact us.
General Information
Where are you located?
We are located in Libanus, about 5 minutes outside of Brecon, Powys, South Wales. Our postcode is LD3 8EW. We do also offer delivery were possible - please contact us for more information.
What is your food hygiene rating?
Cakes of Chelsea is fully insured and registered with Powys County Council. We received a 5* hygiene rating on our latest inspection in 2023.
You can also see our hygiene rating by searching 'Cakes of Chelsea' on the food standards website.
Ordering
How can I place an order?
To order please contact us via the contact us form on here or message us via our Instagram account or Facebook account.
We will require the following information when ordering:
- Date you would like to collect the cake
- What you would like to order
- Design ideas / inspiration images.
- Any allergy requirements
How much is the deposit?
Orders under £30 require full payment to be paid upon ordering, orders over £30 require a £20 deposit to secure the date with the remaining balance due on collection.
Celebration Orders over £150 a £50 deposit is required with the remaining balance due on collection.
Wedding cakes require a £50 deposit with the remaining balance due 2 weeks before delivery.
I'm not sure what design I want yet - can I reserve a date still?
Of course, simply pop me us a message with what date you have in mind and we can reserve the date and contact you around 1 month before to confirm the design you want!
How much notice do you require?
All cakes are made on a first come, first serve basis, so where possible we recommend booking your cake in as soon as possible and reserving your date with a £20 deposit.
However we advise a minimum of 2 weeks for celebration cakes, 2 months for wedding cakes, and 1 week for cupcakes and other bakes. But please do contact us if you have a last minute request as depending on the design we will do our best to accommodate orders.
We do regularly update our current availability on our social media.
Can you 'copy' a cake I have seen?
While inspiration images are totally welcome to get an idea of design, we cannot directly replicate other cakes for copyright reasons and personal preference. We can make a cake with a similar style, colour and theme but we will make small changes to make the cake unique to us!
Do you have a price list?
Our price list can be seen here: https://cakesofchelsea.co.uk/pages/prices
What is your cancellation policy?
A £20 deposit is required to reserve your date in our diary. If you decide to cancel any payments previously made will be refunded minus any costs incurred by Cakes of Chelsea, if this includes a personalised topper / other stock items which cannot be used on other cakes, these will be given to the customer.
If the cancellation is within 1 week of the cake being collected, all the deposit will be retained.
In the event of a postponement, subject to availability we will carry the monies paid forward to the new date.
Do you make fondant / novelty cakes?
I specialise in buttercream or ganache covered cakes so I don't offer fondant covered cakes or figurines. However, I do use fondant on some of my cupcakes and for some decorations on cakes and I can work with your theme / inspiration idea to create something you love.
The Cakes
How tall are your cakes?
All of our cakes are between 7-8inches high. Each cake is 4 layers of sponge, with 3 layers of buttercream.
What frosting do you use?
All our cakes are filled with American buttercream, and then crumb coated with white chocolate or Milk chocolate ganache (depending on your flavour choice / preference), then finished with buttercream for the final layer.
All cakes can be made from ganache only or buttercream only at request.
Can you cater for allergies?
We do offer dairy free cakes at request but please note as we work from our home kitchen there will always be a chance of 'may contain' as we use dairy daily.
We cannot cater to nut allergies and please note all our bakes may contain nuts although we take every precaution to prevent this.
What flavours do you offer?
All of our flavour options can be seen here: Flavour Options
How should I cut my cake?
Please see our cake cutting guide to get the most slices from your cake: Cake Cutting guide
Are your cakes vegan / vegetarian friendly?
All of our cakes and cupcakes are or can be made suitable for vegetarians, simply let us know when you order.
At the moment we do not offer Vegan cakes / cupcakes.
Collection & Delivery
Do you offer delivery?
Yes, where possible we can deliver your cake to you. We offer delivery in and around Brecon free of charge. Please contact us to enquire.
How should I transport my cake?
We advise the passenger footwell or the boot as the best way to transport your cake.
Please see our information guide here
How should I store my cake?
Cakes can be stored in the cake box provided at room temperature, away from direct sunlight / heat. In particularly hot weather we advise keeping your cake in the coolest room in your house / venue.
For more information please visit our useful information section here
When can I collect my cake?
Most customers like to collect their cake the morning of their event or the day before - just let us know when booking what day you would like to collect.
Wedding Cakes or 3 tier or higher celebration cakes must be delivered and set up by us, and we normally deliver these the day of the event.
Wedding Cakes
How do I order a wedding cake?
To enquire about a wedding cake, simply contact us via our contact form. Please provide us with any inspiration images / mood boards etc you might have.
We will then be in touch with some ideas and discuss further what you would like so we can design a cake unique to you and give you a more accurate quote.
If you are happy with your quote, a £50 deposit is required to reserve your date and then the final balance will be due 2 weeks before your wedding date. Prices also include tasters in your choice of 6 flavours.
Can I order cake tasters before my wedding cake?
Yes! Wedding tasters are £20 and will be refunded against your cake order should you wish to proceed. To order simply contact us.
How much are wedding cakes?
Our starting prices are:
2 Tier, 5inch and 7inch (serves up to 60 party slices)
£150
3 Tier, 9inch, 7inch and 5inch (serves up to 100 party slices)
£195
4 Tier 11inch, 9inch, 7inch and 5inch (serving up to 200 party slices)
£275
All prices include some decoration, delivery and set up within the local area, some locations may incur an additional delivery charge. We can also make other sizes, and more tiers at request, please contact us for more information and or if you would like a no obligation quote
Will you deliver my wedding cake?
Yes - All wedding cakes are delivered to ensure they arrive in perfect condition. Prices include delivery and set up to the local area.
Can you design a wedding cake for me?
Yes! Every cake is unique, designed and made with great care so that every aspect incorporates seamlessly into your special day showcasing your personality and style.
Do I need to arrange the flowers for my cake?
No! Whether you are opting for artificial or real flowers we will source the flowers for you! We can also communicate with your florist / other suppliers to ensure everything matches perfectly. Alternatively if you wish to supply your own flowers for us to add, let us know!
Can I have different flavours for each tier?
Yes! There is no additional charge for this!
If you are choosing to have a semi naked cake then please be aware that if you opt for a chocolate sponge as one of your tiers you will notice that it is a different colour through the semi naked icing.
Do I need to order a topper for my wedding cake?
We are more than happy to source a topper for you, or incorporate your names / initials into the design of your wedding cake, however if you would like a specfic topper and would prefer to source it yourself we are more than happy to add it to your wedding cake.
Please note we do not offer fondant wedding couple toppers, but we can source these at cost.